Mitel - SUPERSET 4025

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Contents

ACD SUPERVISOR SENIOR SUPERVISOR User Guide for the 5020 5220 IP and Superset 4025 4125 Telephones Hfl MITEL it s about YOU DUE TO THE DYNAMIC NATURE OF THE PRODUCT DESIGN THE INFORMATION CONTAINED IN THIS DOCUMENT IS SUBJECT TO CHANGE WITHOUT NOTICE MITEL CORPORATION ITS AFFILIATES AND OR ITS SUBSIDIARIES ASSUME NO RESPONSIBILITY FOR ERRORS AND OMISSIONS CONTAINED IN THIS INFORMATION Trademark of MITEL Corporation Copyright 2004 MITEL Corporation All rights reserved Contents Getting Started Introduction 3 Using a Headset 4 Logging In Out 7 Queue Status Queue Status at a Glance 11 Displaying a Group s Queue Status 11 Displaying Reports 12 Scrolling Through Reports 13 About the SHIFT Key 15 AGENT STATUS Abo ...